Terms of Use, Disclaimer, Privacy, & Refund Policies
In using this website you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to PrepSOS LLC. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. Privacy Statement We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Confidentiality Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Disclaimer
Exclusions and Limitations The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Cancellation Policy Please refer here
Packaging Product may be packaged in pouches and may come in a bucket, can or box. The product may or may not be labeled under a different brand but will be the same exact product listed. Servings per pouch may or may not be exactly the same as shown in the product description but you will get at least as many servings as you order.
Log Files We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Cookies Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. [If you do not use cookies, delete this clause]
Copyright Notice Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
Communication We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website as well as a contact form to reach us. Expected response times are 1-2 business days (weekends and Holidays excluded.) We do not provide phone support.
Order Fulfillment Some of our orders and/or portions of orders may be fulfilled on our behalf by the manufacturer.
Notification of Changes The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
This site is owned and operated by PrepSOS. Your privacy on the Internet is of the utmost importance to us. At PrepSOS, we want to make your experience online satisfying and safe. Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
INFORMATION PREP SOS GATHERS AND TRACKS PrepSOS gathers two types of information about users: Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys: Information PrepSOS gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers needs and to help our advertisers and sponsors better understand the demographics of our audience. Under no circumstances does PrepSOS divulge any information about an individual user to a third party. PrepSOS Gathers User Information In The Following Processes: Optional Voluntary Information We offer the following free services, which require some type of voluntary submission of personal information by users: 1. Electronic newsletters policy (Dispatches) We will offer a free electronic newsletter to users. PrepSOS gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.
USAGE TRACKING PrepSOS tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. PrepSOS does break down overall usage statistics according to a users domain name, browser type, and MIME type by reading this information from the browser string (information contained in every users browser). PrepSOS sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and dont like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
COOKIES We may place a text file called a “cookie” in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie cant read data off your hard disk or read cookie files created by other sites.PrepSOS uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates. You can refuse cookies by turning them off in your browser. If youve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.
USE OF INFORMATION PrepSOS uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users. When we use tracking information to determine which areas of our sites users like and dont like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we dont track which terms a particular user enters. PrepSOS creates aggregate reports on user demographics and traffic patterns for advertisers, sponsors and partners. This allows our advertisers to advertise more effectively, and allows our users to receive advertisements that are pertinent to their needs. Because we dont track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
SHARING OF THE INFORMATION PrepSOS uses the above-described information to tailor our content to suit your needs and help our advertisers better understand our audiences demographics. This is essential to keeping our service free. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
SECURITY PrepSOS operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies email us here.
On occasion we need to share access to our website with third parties such as, but not limited to, WooCommerce support staff for troubleshooting purposes.
Who we are
Suggested text: Our website address is: https://www.prepsos.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
WooCommerce
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
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Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
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Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
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Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
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Send you information about your account and order
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Respond to your requests, including refunds and complaints
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Process payments and prevent fraud
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Set up your account for our store
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Comply with any legal obligations we have, such as calculating taxes
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Improve our store offerings
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Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
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Order information like what was purchased, when it was purchased and where it should be sent, and
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Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Substitutions
In rare occurrences an item be temporarily out of stock. When this happens we will substitute the item(s) with similar items of the same or more servings in the packaging available at the time of the order. The substitutions may be from a different manufacturer that supplies similar products, and in a similar manufacturing process. The shelf-life may or may not be the same.
Affiliates Pro
What the Plugin does?
– Both Members(registered users) and guests can become Affiliates and promote the site.
– The Affiliates will start to earn commissions whenever a user performs an action such as account signup, product purchase, form submission, etc.
– Emails can be sent to the Affiliates for actions such as Affiliate Registration Request, Affiliate Approval, Affiliate Referral Earnings, Profile Updation, etc.
What we collect and store?
– User ID
– Payment Information
– Cookies
Product Categorization
Products may be miscategorized, for example: something may be marked as “organic” or “gluten-free” incorrectly. By using our website you do not hold us liable for any type of product misclassification.
Delivery Appointments & Valid Phone Number
Some larger items such as, but not limited to, freeze dryers, solar generators, batteries, pallets of food, large orders, etc. require a delivery appointment to be scheduled by FedEx, UPS, or some other trucking company that we may choose to deliver your order. It is required that you provide a valid contact phone number on the checkout page page with your order so that the delivery company can call you to schedule a delivery. If you do not cooperate with the delivery company’s and/or our request to get your order delivered it may be returned to us and you will have fees deducted from your refund as outlined below.
Returns, Refunds, & Cancellation Policy
*IMPORTANT: For all cancellation, return, and refund inquiries email: support@prepsos.zendesk.com or call us at 866-333-8606 for faster service.
**For products or orders totaling over $1000. If the products in your order were clearly marked in the product title of shipment expectation and you cancel your order before the intended shipment date, a 6% of total order amount (including sales tax and shipping) will be deducted from refunds due to cancelled orders cancelled after 6 hours of your order to cover our cost of processing your payments inbound and outbound when orders are cancelled. If the products in your order did not have shipment expectations in the product titles you can cancel your order within 6 hours for a full refund. If you request a cancellation after 6 hours, a 6% deduction will be made to cover our cost of processing your payments inbound and outbound. If the product(s) ordered were from Harvest Right, our supplier, the deduction will be 9% as they may also charge us a 3% cancellation fee to cover their credit card processing fees. Requests to cancel an order or products do not guarantee a cancellation. For products or orders totaling less than $1000, no cancellation charge.
Even if there is an estimated shipping timeline marked on a product, there is no guarantee that your order or part of your order has not already shipped by the time we receive and read your request to cancel. We will not be able to refund products that have already shipped. In rare instances we can intercept a package that is in transit. If an interception is possible, any associated fees will be deducted from the refund.
**Refunds to credit cards and PayPal accounts can take 7-10 business days (Monday – Friday,) sometimes longer depending on your bank/card issuer. Please communicate with us directly instead of contacting your credit card company to charge back your purchase as we’re happy to work with you on cancelling orders and processing refunds.
***No returns allowed for atmospheric water generators. Due to the nature of this product type, we cannot accept returns based on water output or any other reason. If you received damaged parts we can repair or replace through the warranty.
****Dented and open upon arrival products.
Damaged product is handled on an individual item basis, but things to look for might be:
- Are the materials spilling out?
- Is the damage cosmetic only? (Smudge in print or label tear etc.)
- Is the dent (cans only) creased or preventing cans from being stacked?
- Is the dent larger than a baseball? (Small dents can occur during shipping and are considered “Normal”)
- Are you missing parts due to damage?
Slight damage to the product does not necessarily mean a return is necessary. Below are examples of damaged products that will not compromise the product’s quality and shelf life:
· Collapsed Pails. Because of elevation changes during shipping, airtight pails occasionally arrive “collapsed”. This is unavoidable due to air pressure. If the pail remains collapsed, you can rest assured that the pail is air tight and perfectly sealed. However, if a collapsed pail slowly begins to expand, the seal may be compromised. Pails that arrive without having collapsed are air tight and perfectly sealed.
· Dented Cans. Occasionally scratches and dents happen, however they are usually cosmetic. If you are concerned, please contact us and we will conduct a visual inspection and let you know if the dent is cosmetic or needs to be replaced.
· Shipping Boxes. Boxes that are damaged during shipping do not typically compromise the product inside. Upon receipt of a damaged box, please open the box right away to make sure the product(s) remain sealed and airtight. If they are sealed and airtight, the product is perfectly good.
If you are uncomfortable with damaged product and are concerned that the damage is more than cosmetic, please contact us to discuss replacement options. You may contact us by emailing us at support@prepsos.zendesk.com – expected response times are within 1-2 business days. PLEASE INCLUDE PHOTOS OF THE DAMAGED PRODUCTS.
*****We do not price match pricing found on any other websites. We also do not apply coupons or discounts to orders already placed.
******If an order is cancelled after it has been picked and packed and/or shipped, it is subject to a 25% restocking/cancellation fee.
*******If products incur any fees for non-delivery such as, but not limited to, freeze dryers, pallets of food, solar generators, etc., all such fee(s) will be deducted from any refunds due in addition to any credit card processing fees, restock fees, etc.
*******Per the return/refund/replacement terms, once we receive your return, we will submit your refund within 5 business days. It can take up to 10 business days (depending on your bank or credit card company) to deposit the funds back to your account.
We reserve the right to refund items at our discretion for any reason.
If you are dissatisfied with any product, please E-mail our Customer Service Department at support@prepsos.zendesk.com within 7 days of the shipment date to receive authorization and return instructions. Returns made without authorization may be refused. PLEASE DO NOT JUST SEND BACK TO THE RETURN ADDRESS ON THE SHIPPING LABEL. RMA and Return Instructions will be supplied via email.
*Notice of intent to return products must be made within 30 days of product delivery.
RE-STOCKING FEES. We charge a 25% restock fee on products returned (in addition to the credit card processing fee deduction.) Please confirm whether this fee will apply before making a return.
ORIGINAL & RETURN SHIPPING CHARGES. Buyer will be responsible for the return shipping charge. Also, the original shipping charge (if any) will be deducted from the refund.
NO RETURNS ON SELECT SALE ITEMS. Some sale items are short-dated or discontinued by the manufacturer. We cannot accept the return of these items unless you receive a Return Merchandise Authorization from our Customer Service. A 25% restocking fee may be applicable on such returns.
Unopened products can be returned for a full refund of the purchase price minus restocking fee, credit card processing fees, and original shipping charge (if any.) Products must be sealed, unopened, and in original packaging. Products must be shipped back to PrepSOS at the customer’s expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt and inspection of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
IMPORTANT: During summertime months many products’ shelf-life may be drastically shortened if left outside in the heat. If you will not be available to receive your package(s), please leave instructions for the carrier to leave your delivery in a cool area, at a neighbors house, or not to deliver if no one is home. Our products are shipped in fresh condition and stored in a climate-controlled warehouse. We cannot accept returns for heat-damaged products.
Promotional Items (free products, T-shirts, etc.) must be returned if their associated purchased product is returned. The cost of these free items may be deducted from a refund if these items are not returned.
International Orders
If your order is returned to us due to banned/restricted products, a wrong address or refusal to pay fees, we will issue you a partial refund. You will be responsible for any return shipping charges and for any additional custom fees for your returned package. Those charges will be deducted from your order total and the remaining balance, if any, is the amount that will be refunded.
Shipping & Tax Policies
Arizona, Florida, Utah, and Washington orders subject to sales tax*
Normal lead/handling times are 2-5 business days. Most orders ship via a ground service like FedEx or UPS. Some orders require a freight delivery.
Due to COVID-19 and other supply-chain unforeseen issues, etc. shipping may take longer. Many products have a shipping estimate in the title but is just an estimate, not a guarantee. We do our best to ship within the expected timeline.
In rare instances certain products may take up to 8-12+ weeks to ship. If this happens the other items in the order will be shipped first and the back-ordered item as soon as available.
*additional states subject to change based on warehouse shipping locations.
